Terms

Terms and Conditions

Last updated: 30 October 2026

These terms apply when you buy services from OZAX LTD (“OZAX”, “we”, “us”). Please read them before you pay. By paying the first invoice, you agree to them.

1. Who we are

OZAX LTD is a private limited company registered in Northern Ireland, company number NI734136. Registered office: 51 Channing Street, Belfast, Northern Ireland, BT5 5GP. Email: info@ozax.io.

2. Who these terms are for

Our services are for businesses, not consumers. By buying from us, you confirm you're buying for your trade or business.

3. Our services

We offer two packages:

Lead Leakage Fix: Missed Call Text-Back, Instant Lead Alerts, Automatic Review Builder, and Google Business Profile setup and optimisation.
Complete Lead Machine: everything in the Lead Leakage Fix, plus SMS Instant Quotes and a Lead-Converting Website.

We also quote for custom work. The prices on our pricing page, or in a written quote from us, are the prices you pay. Exactly what's included is confirmed in writing before we start.

4. How a project works

We have a 15-minute call to learn about your business.
You pay 50% of the one-off fee, and we start.
You send us what we need (logo, photos, prices, wording you'd like) within 7 days. If it doesn't arrive in 7 days, the project pauses until it does.
We set everything up and help you switch on call forwarding on your phone.
You get 2 rounds of changes. Extra work outside the agreed scope is £45 an hour, and we'll always tell you the cost before doing it.
When everything is live, you pay the other 50%.

Websites are normally live within 2 weeks of us receiving everything we need.

If you cancel before we finish, the 50% you've paid covers the work done and isn't refunded. Once everything is live, the guarantee applies.

5. Payment

The one-off fee is paid 50% up front and 50% on delivery. Invoices are due within 7 days.
The care plan is £79 a month, starting once everything is live, paid monthly in advance.
If an invoice is more than 14 days late, we may pause the services until it's paid.
We may charge interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.
Prices don't include VAT. We'll tell you if we become VAT registered.
We may change the care plan price with at least 30 days' notice by email. If you don't want to pay the new price, you can cancel before it starts.
Paying for one part of the work doesn't mean you can hold back payment for another. Raise any problem with us, but pay invoices in full while we sort it out.

6. Our guarantee

If you miss calls and we don't catch a single lead in your first 30 days, you get your money back.

That means we refund everything you've paid us: the one-off fee and any care plan payments.

The 30 days start on the day your missed call text-back goes live.
A lead is a missed caller who replies to the text, picks a callback time, or leaves a voicemail.
The guarantee applies only if:
- call forwarding stayed switched on for the whole 30 days, and
- you missed at least one call in that time. If you answered every call, there was nothing to catch. We'll show you the call log either way.
To claim, email info@ozax.io within 14 days of the 30 days ending. We'll check the call log and refund within 14 days.
After a refund, the services stop and the care plan ends.

7. Care plan

The care plan covers:

hosting for your website and our systems
your business number and texts, within fair use (up to 500 texts a month)
security and updates
up to 30 minutes of changes a month (unused minutes don't roll over)

The Missed Call Text-Back, Instant Lead Alerts, Review Builder and SMS Instant Quotes need the care plan, because they run on our systems every day. A website on its own doesn't need it.

Cancelling: you can cancel the care plan at any time with 30 days' notice by email. The services that run on our systems stop at the end of the notice period.

8. What you own

Yours: your website (once paid in full), your domain, your Google Business Profile, your reviews, your phone number, and the content you give us.
Ours: the systems that run the text-back, lead alerts, review builder and quotes, including our software, templates, code and our phone numbers. You can use them while you're on the care plan. Owning your website doesn't give you rights to these systems or to the general tools and know-how we use for every client.
Using your content: you let us use your logo, photos, prices and wording to provide the services, for as long as we provide them.
If you leave: you keep your website. Within 14 days, once all invoices are paid, we'll either send you a copy of the files for free or move it to hosting you choose, which is charged at £45 an hour. You keep your domain and Google profile. You should switch off call forwarding.
Showing our work: we may mention you as a client and show your website in our portfolio. If you'd rather we didn't, email us and we'll stop.

9. What we need from you

Keep call forwarding on, and tell us if you change phone or network.
Give us accurate information, and only content you have the right to use.
Ring your leads back. We catch them, but the job is yours to win.
Use our services lawfully, and only for genuine replies to your own customers.
Keep your own copies of anything important you send us. We keep backups, but we're not your only store of it.
If someone makes a claim against us because of content you gave us, prices you set, or the way you used the services (for example, sending marketing texts without consent), you'll cover our reasonable costs and losses from that claim.

10. Automatic messages, transcripts and quotes

Texts, alerts and review requests are sent automatically using the wording and settings agreed with you. Check them when we set them up, and tell us if anything should change.
Voicemail transcripts and one-line summaries are made automatically and can contain mistakes. If something matters, listen to the recording.
SMS Instant Quotes are worked out from the prices and rules you give us. They're estimates sent on your behalf, not fixed prices from us. You're responsible for the prices you set and for honouring or correcting any quote with your customer.
Texts can occasionally be delayed or not delivered by phone networks. We're not responsible for a lost job because a text arrived late or didn't arrive.

11. Your customers' data

When we run the services, you are the controller of your customers' details and we are your processor. The data processing terms in the schedule below form part of this agreement.

The text sent after a missed call is a reply to that caller, not marketing. We won't send your customers marketing messages, and you agree not to ask us to send any without their consent.

12. Things outside our control

Our services rely on phone networks and providers (for example Twilio, Vercel and Supabase). We'll do our best to keep everything running, but we can't promise it'll never be interrupted, and we're not responsible for problems caused by those providers, your phone network or your phone settings.

Google, phone networks and other platforms set their own rules and can change them, or suspend accounts, without asking us. We'll help you fix any problem, but we're not responsible for their decisions, including changes to your Google Business Profile or how it ranks.

We're not responsible for delays or failures caused by events beyond our reasonable control, such as power or internet outages, cyber attacks, extreme weather, illness or government action. If one lasts more than 30 days, either of us can end the agreement by email.

We can't guarantee rankings on Google, a number of reviews, or a number of jobs. The only result we guarantee is the one in section 6.

13. Suspending the services

We can pause the services straight away, without notice, if they're being used for spam or anything unlawful, if a provider (such as Twilio) asks us to, or if we reasonably believe it's needed to protect our systems, other clients or people receiving texts. We'll tell you why as soon as we can and switch them back on once it's sorted.

14. Confidentiality

We'll both keep each other's business information private, such as prices, customer details and how our systems work, and only use it for this agreement. This doesn't cover information that's already public, or that the law requires one of us to share.

15. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law.
Apart from that, we're not liable for lost profits, lost jobs, lost data, damage to reputation or other indirect losses.
Our total liability to you is limited to the fees you've paid us in the 12 months before the claim.
We're not liable for anything caused by you not doing what section 9 asks, such as call forwarding being switched off.
If something goes wrong, tell us within 30 days of noticing so we can put it right.

16. Ending the agreement

You can end it as described in section 7.
We can end it with 30 days' notice, or straight away if invoices are unpaid for more than 30 days or the services are being misused.
When it ends, any money you owe us for work already done becomes due straight away.
Sections 8, 9, 11, 14 and 15 continue after the agreement ends.

17. Changes and general

We may update these terms. We'll email you at least 30 days before a change that affects you.
These terms, the schedule below and any written quote from us are the whole agreement between us. If a written quote says something different, the quote wins. Neither of us is relying on anything said that isn't written down here or in the quote.
We may use other people to help us provide the services (for example the providers named in the schedule). We're still responsible for their work. You can't pass this agreement to someone else without our agreement in writing.
We'll send notices by email to the address you gave us, and you'll send them to info@ozax.io. An email counts as received the next working day.
If either of us doesn't enforce a right straight away, we can still enforce it later.
This agreement doesn't make us partners or employees of each other, and nobody else can enforce it.
If any part of these terms can't be enforced, the rest still applies.
These terms are governed by the law of Northern Ireland, and the courts of Northern Ireland deal with any dispute.

Schedule: data processing terms (UK GDPR Article 28)

Subject and duration: we process your customers' details to run the services, for as long as you use them.
Data: callers' phone numbers, call times, voicemail recordings and transcripts, text messages, and callback details (name, number, message, preferred time). Data subjects are people who contact your business.
Instructions: we only process the data on your documented instructions (these terms and your setup choices), unless the law requires otherwise.
Confidentiality: anyone who handles the data for us is bound to keep it confidential.
Security: we use appropriate technical and organisational measures, including encryption in transit, access controls and limited access.
Sub-processors: you authorise these providers: Twilio (calls and texts), AssemblyAI (voicemail transcription, EU), Supabase (database), Vercel (hosting) and Resend (email). We'll tell you before adding or replacing one, and you can object.
International transfers: where a provider processes data outside the UK, appropriate safeguards are used (such as the UK International Data Transfer Addendum).
Helping you: we'll help you respond to people exercising their data rights, and with security, breach notifications and impact assessments, where relevant.
Breaches: we'll tell you without undue delay, and within 48 hours, after becoming aware of a personal data breach.
Retention and deletion: we keep call records, voicemails and callback requests for up to 12 months, unless you ask for less. When the agreement ends, we delete or return the data within 30 days, unless the law requires us to keep it.
Audits: we'll give you the information you reasonably need to show these obligations are met.
Your side: you'll make sure your own privacy notice tells your customers that missed calls may get a text and that voicemails are recorded and transcribed.