PRIVACY POLICY

Last updated November 9, 2025

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This policy explains how we (“we”, “us”, or “our”) collect, use, disclose, and protect personal information relating to visitors, customers, and anyone who interacts with our website or services (“Services”). We are committed to safeguarding your privacy and ensuring that your personal data is handled lawfully, fairly, and transparently.

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website.
If you have any questions, you can contact us at privacy@ozax.io.

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1. Information we collect

We may collect personal information that you provide directly (for example, when contacting us, creating an account, or completing a transaction), as well as certain information automatically collected through cookies and similar technologies when you browse our website.

This may include:

• Contact details (e.g., name, email address, phone number)
• Payment and billing details (where applicable)
• Technical data such as your IP address, browser type, device information, and usage patterns
• Communication preferences and interactions with our content

We do not knowingly collect sensitive information or data from individuals under 18 years of age.

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2. How we use your information

We process personal data to:

• Provide and manage our Services
• Respond to enquiries and deliver customer support
• Improve website performance, functionality, and security
• Analyse how visitors interact with our website to enhance user experience
• Deliver relevant communications, offers, and advertising (where consented)
• Comply with legal and regulatory obligations

We only process personal information when we have a lawful basis to do so, such as consent, legitimate interest, contractual necessity, or legal obligation.

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3. Cookies and similar technologies

Our website uses cookies and similar technologies to function effectively and to understand how users engage with our content. Some of these technologies are essential for the operation of the site, while others help us measure performance or deliver personalised experiences.

Non-essential cookies (such as those used for analytics or marketing) are only activated after you provide consent. You can adjust or withdraw your consent at any time through the cookie settings on our website.

For more detail on how cookies are used, please refer to our Cookie Policy.

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4. Data sharing and disclosure

We may share personal information with:

• Service providers and technical partners who assist in hosting, analytics, marketing, communications, and other operational functions
• Regulatory or legal authorities where required by law
• Professional advisors or contractors assisting with compliance, auditing, or business operations

All such third parties are required to process data in accordance with applicable data-protection laws and our contractual agreements. Where data is transferred outside the UK or EEA, appropriate safeguards—such as Standard Contractual Clauses—are applied.

We do not sell or rent personal data to any third party.

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5. Data retention

We retain personal information only as long as necessary for the purposes described in this policy or as required by law. When data is no longer needed, it is securely deleted or anonymised.

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6. Data security

We maintain appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
While we take reasonable precautions, no online system can be completely secure, and you use the website at your own risk.

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7. Your rights

Depending on your location, you may have rights under applicable data-protection laws to:

• Access, correct, or delete your personal information
• Restrict or object to certain processing
• Withdraw consent at any time (without affecting prior lawful processing)
• Request data portability
• Lodge a complaint with your relevant data-protection authority

To exercise any of these rights, please contact privacy@ozax.io.

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8. International transfers

If personal data is transferred outside your jurisdiction, we ensure that appropriate safeguards (such as Standard Contractual Clauses or equivalent protections) are in place to maintain adequate levels of data protection.

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9. Updates to this policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons.
The “Last updated” date at the top of this page indicates the latest revision. We encourage you to review this page regularly to stay informed.

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10. Contact

If you have any questions, comments, or requests about this Privacy Policy, please contact:
📧 privacy@ozax.io